Receptionist

What you're buying

A dedicated remote employee — ours to recruit, train, supervise and replace — exclusively assigned to your company, working full-time in your systems and on your workflows. The seat is staffed by a Customer Service Representative.

Not a shared answering service. A dedicated employee is exclusively assigned to your company, providing you with full-time, personalised support. We do have a timesharing program for smaller organizations, but we encourage the dedicated program.

The cost case is the whole case

This is the one role on the line where the argument isn't clinical risk or audit exposure. It's arithmetic. The front desk is a fixed domestic cost with a salary, benefits, recruiting and cover attached to it — and our FAQ answer on cost is written about this exact seat:

You pay a flat monthly rate per dedicated employee, and our program includes cross-trained floaters who cover for your dedicated employees when they need time off. All of this for less than half the cost of a typical receptionist. Paradygm Back-Office Services

The floater detail is the part worth pausing on. You are not paying for a seat that sits empty two weeks a year, and you are not re-explaining your workflow to a stranger when your person takes leave.

The goal we started with in 2015 is the one we still quote: significantly cut down on human resource expenses by utilising remote staff from the Philippines, potentially saving up to 50%.

The scope of the role

Details coming soon

[PLACEHOLDER] — we have not published what this seat covers: which calls and visitors it handles, what hours it is staffed, and how anything clinical gets routed back to your team. Rather than guess at it, we have left it blank. What is established is the structure around it — a dedicated employee, working your workflows, at a flat monthly rate, under U.S.-based oversight.

This page is deliberately short. Receptionist is the one role on the line we have priced but never described in writing, and padding it out with invented duties would be worse than admitting that.

Is outsourcing even allowed?

It is the first question every Medicare provider asks, and it deserves a direct answer. If you are a Medicare provider, you should not outsource directly to the Philippines. Instead you contract with us — a non-Medicare provider — to handle the offshoring for you.

On HIPAA: we provide quarterly HIPAA training to every employee who handles Electronic Protected Health Information, and we conduct unannounced audits of employees. Technical and administrative safeguards — encryption, access controls and monitoring systems — sit behind that. We do not handle clinical matters; we assist you and your staff with back-office work.

Where it sits

Receptionist is the front door. Customer service is the same seat pointed at the phones specifically. Intake is where the front door starts costing money — eligibility confirmed before the cost is incurred. Most organizations test one of the three first, then add.