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Service line 02 — BPO

For Providers

Individual physicians, NPs, PAs and small practices. Medicare will pay you for chronic care management, remote monitoring and advanced wound care. It will also audit every minute you log. We run the program so you can practise.

40%
Estimated gross margin on CCM
2 mo.
To cashflow positive on CCM
$0
You only pay for billable services
30 days
Notice period — no long-term contract

These programs are simple to describe and brutal to run

CCM, RPM and advanced wound care all share a shape. Medicare endorses them. They pay every month. They reward exactly the work good doctors already do between visits. And they are all operationally intensive and compliance-sensitive in a way that catches practices out.

The failure points are never clinical. They're under-documentation, insufficient time tracking, staff turnover, inconsistent patient engagement, missed billing opportunities and audit vulnerability. A poorly structured program can trigger recoupments, lead to clawbacks, create False Claims exposure and damage payer relationships.

CCM is not difficult clinically. It is difficult operationally. CCM 101 — Paradygm Health Group

Practices consistently underestimate the staffing oversight burden, the compliance risk, the administrative load and the performance variability. That's the gap we exist to fill.

What we bring

  • Registered-nurse leadership. Our organization is a team of RNs and nurse practitioners located nationwide, collaborating under a unified infrastructure — an outsourcing solution led by registered nurses.
  • A dedicated care team. Each patient is assigned a dedicated Care Manager and a dedicated RN or NP. They serve as the primary point of contact for physicians — optimising patient compliance and outcomes while minimising your time.
  • Purpose-built software. Advanced software tailored for care management: better communication, streamlined process, precise delivery. Combined with our team's Medicare expertise, this is what separates a program that survives an audit from one that doesn't.
  • Documentation protocols and audit defence. Time logs, care-plan quality, consent documentation, staff qualification, supervision standards — built as infrastructure, not paperwork done afterwards.
  • Revenue precision. Billing aligned to what's actually compliant and billable.

How you pay

You only pay for services that are billable — which means you can be profitable right away. We guarantee you will be cashflow positive in 2 months, at an estimated gross margin of 40%. We don't believe in long-term contracts: if you're not happy with us, give us one month's notice.

The MSO wrap-around

Beyond the programs themselves, our Management Services Organization covers the operational surface of the practice — a complete, ready-to-implement solution designed to integrate into your workflow with minimal disruption.

  • Patient intake & eligibility verification — thorough medical-necessity and coverage checks
  • Insurance verification & pre-authorization — approval secured before services are rendered
  • Product procurement coordination — timely delivery of products such as allografts
  • Treatment scheduling support
  • Chart review & compliance audits — RN-led
  • Billing coordination — correct coding, claims preparation, reimbursement tracking
  • Mock audits & risk management — issues addressed before an auditor finds them
  • Regulatory and policy guidance — current Medicare guidelines and payer policy
  • Practice integration support
Let's talk

Find out what your panel actually supports.

A short conversation will tell you which program fits your patients, what it's likely worth, and what it would take to run it properly.