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Line 01 — BPOSample rates
You found it. These are the sample monthly rates for our back-office roles, and the type of remote staffer each one is staffed by. One flat rate per dedicated employee — no recruiting cost, no benefits load, no cover cost.
Six roles, priced.
These are samples, not a quote. What you actually pay depends on the roles you staff and how many seats you take — that conversation is a phone call, not a table.
| Service | Rate per month | Remote staff |
|---|---|---|
| Receptionist | $1,300 | Customer Service Representative |
| Intake | $1,400 | Customer Service Representative |
| Quality Assurance | $1,600 | Registered Nurse / Registered Physical Therapist / Doctor |
| Prior Authorization | $1,500 | Customer Service Representative |
| Order Management | $1,400 | Customer Service Representative |
| Data Entry | $1,200 | Customer Service Representative |
*sample rates as of January 2026
Why Quality Assurance costs more
Every other role on this list is staffed by a Customer Service Representative. Quality assurance is not — it is staffed by a Registered Nurse, a Registered Physical Therapist, or a Doctor, because the work is double-checking your disciplines' notes and that requires someone who can read them.
That is the entire difference in the rate. You are paying for a clinical credential to sit on the review, on work that decides your case-mix weight, your reimbursement and your audit exposure.
What the rate includes
The rate is per dedicated employee, per month, and a dedicated employee is exclusively assigned to your company — full-time, personalised support, working your systems and your workflows.
- Cross-trained floaters. Cover for your dedicated employee when they need time off is included. You are not paying for an empty seat.
- Recruiting, training and supervision. Ours, not yours. More than 25 years of expertise in healthcare management sits behind it.
- Month-to-month. We prioritise long-term relationships over long-term agreements. Cancel anytime if you're not satisfied.
- U.S.-based oversight. Non-clinical support work delivered from the Philippines, supervised by our U.S. team.
Two roles aren't on this list
Customer Service (CSR) and Document Management are roles we staff, but neither appears in the published sample-rate table — so we're not going to put a number against them here and pretend otherwise. Both are priced the same way: a flat monthly rate per dedicated employee. Ask us and you'll get the real figure.
How this compares
The comparison we make in our FAQ is the one worth making yourself: a flat monthly rate per dedicated employee, floater cover included, for less than half the cost of a typical receptionist — once you've counted salary, benefits, recruiting, turnover and cover, not just salary. The goal from the start: significantly cut down on human resource expenses by utilising remote staff from the Philippines, potentially saving up to 50%.
Now price it against what you pay today.
Tell us which seats you're carrying and what they cost you fully loaded. That comparison is the entire pitch, and it either works on your numbers or it doesn't.